Talk Talk update for our Customers.
This is the third serious attack against the broadband, TV and phone provider in 2015. It seems that however they tighten their defences the hackers keep finding ways in.
The investigation is still ongoing, but unfortunately there is a chance that some of the following data may have been accessed:
- Dates of birth
- Email addresses
- Telephone numbers
- TalkTalk account information
- Credit and debit card details and/or bank details
Any credit or debit card details that may have been accessed had a series of numbers hidden, e.g. 0123 45xx xxxx 6789. This means they can’t be used for financial transactions. TalkTalk My Account passwords have not been accessed.
What will happen now my data is out there?
What you may see though is an increase in telephone calls from people claiming to be from Talk Talk trying to gain access to your computer usually via a remote access connection. You should not provide remote access to your computer to anyone on the telephone when you cannot verify their details. For more information on the latest scam please see the following article on Talk Talk’s website: http://www.talktalkgroup.com/press/press-releases/2015/important-information-about-scam-calls-and-emails.aspx
If you are in any doubt as to the security of your data or information, please contact us as soon as possible.
We are currently advising Talk Talk customers on alternative broadband providers, should they wish to change, and running a “computer health check” to ensure any computer/laptop/tablet is free from any malicious or unwanted software. For piece of mind and to ensure your data is safe, please contact us to book your system health-check.